FREQUENTLY ASKED QUESTIONS

If you do not find an answer in the FAQs listed below, you can contact us at any time via:

• Livechat directly on the portal;
• By phone at +39 324 5895 659
• By sending an email to info@viverevaltellina.it
  

What is the purchase procedure for an experience?

Search and select the experience
Filter and choose your experience based on category, location, season, or partner. You can also perform a free search, for example, by entering the name of the facility in the search bar or a keyword related to the activity you are looking for.
On the experience page, you will find details (whether for 1 or more people), options, and the cost of the experience.

Purchase the experience
Select your preferred option and click "Add to cart." At this point, you can continue shopping, adding other experiences, or complete the purchase by clicking "Checkout."
Enter your details and proceed with payment.

Where can I find the voucher once purchased?

The voucher will arrive in your inbox.
You will receive two emails: one confirming the purchase with an order summary and price, and another containing your voucher in PDF format without a price.
If the voucher does not appear in your inbox, check your "Junk Mail" section or contact us at +39 324 5895 659 or send us an email at info@viverevaltellina.it

Is it necessary to register on the site to purchase?

No. Registration is not a necessary condition for purchase.

Is it safe to buy on viverevaltellina.it?

Of course, it is! By using the PayPal circuit, we guarantee maximum security and privacy, allowing our users to purchase with complete peace of mind.

How long is a voucher valid for?

All our vouchers are valid for 12 months.
For some specific experiences, the usability periods are limited and indicated both on the experience page and on the voucher.

Can I give a voucher as a gift?

Absolutely! On Vivere Valtellina, you can find many unique and original gift ideas.
You can choose to print the voucher and deliver it to the recipient. Or forward the Gift Voucher directly via email.

NB: The Gift Voucher does not show the price, which is instead indicated on the confirmation email of the purchaser. Furthermore, the name is not included, so it can be used by anyone! The recipient can use it by autonomously making a reservation for the experience on the date most convenient for them, contacting the details on the Voucher.

What payment methods are accepted?

Visa, Mastercard, American Express, Maestro, Bancontact, iDeal, Apple Pay, PayPal, Amazon Pay

Can multiple vouchers be purchased simultaneously?

Yes, there is no maximum number of vouchers that can be purchased

Can I modify a purchase after making it?

After confirming the purchase, it is no longer possible to make changes from the site. If necessary, contact our staff at info@viverevaltellina.it specifying your request, and you will be contacted as soon as possible.

What is the return policy?

The Buyer can withdraw from the online Purchase contract, without having to provide any reason or pay penalties, within fourteen (14) days starting from the day the Buyer or Beneficiary acquires possession of the Gift Experience. The Buyer can exercise the right of withdrawal:

• By downloading the withdrawal form from the link below and sending it, duly completed and signed, by email to info@viverevaltellina.it;
  WITHDRAWAL FORM 
  or
• by writing an email to inform Vivere Valtellina of the clear and unambiguous decision to withdraw from their online Purchase.